About the job
Position Responsibilities
The Patron Services Manager is a full-time position responsible for ensuring that a world-class customer service experience is provided to the patrons, subscribers, donors, and guests of Opera San José. This position oversees day-to-day Patron Services operations, including supervision, training and support of box office staff and volunteers, preparation of daily deposits & sales reports, patron support (including inbound and outbound phone and email correspondence), operational support for special events and other development initiatives (both virtual & in-person), operational support for patron outreach and communications, and implementation of approved ticketing policies. In addition, this position is tasked with daily administration of OSJ’s ticketing system (currently Patron Manager), involving database maintenance, product building, and troubleshooting system issues as needed. This manager will take a lead role in implementation of a new ticketing system, likely Tessitura, in first year. Other duties related to patron experience assigned as needed.
For more information and to apply: